Quality Guarantee
If for any reason you are not completely satisfied with your purchase, within 10 days of receipt of your order, we will gladly either:
Refund your full purchase price, including original shipping charges, if we've sent the wrong item, or if the item is defective. Or, Replace the product with something else.
To return an item, please send back the products to our office:
Kam Fat Crystal Trading Co.
FLAT 2, 15/F., FO TAN IND. CENTRE, 26-28 AU PUI WAN ST., SHATIN, HONG KONG.
Tel: (852) 2687 5774
Fax: (852) 2604 7522
All merchandise must be returned in its original packaging, including a copy of your receipt and reason for return.
Resellers Only
Our wholesale products are available only to authorized resellers. You must provide a valid RESALE NUMBER with your order. Minimum Order is US$ 2000. All orders will be verified.
Shipping
Orders are processed Monday through Friday. We will always attempt to ship your order immediately, though sometimes it can take up to 1 - 4 weeks depending on product availability. For questions regarding orders, please contact Sales@Crystal88.com.
Please allow 2-5 business days for express delivery to deliver product after pick up from our warehouse.
For rush delivery, we can ship in-stock items one business day after receipt of your order for an additional US$ 35 per kg.
Security
Crystal88.com uses industry-leading SSL (Secure Socket Layers) to process online
transactions securely. When you enter your credit card number, it is encrypted for your protection, greatly reducing any risks.
Privacy
Any information you give us is held with the utmost care. It is our strict policy not to sell, rent,
share or loan any information to anyone regarding our customers. Upon purchasing products, we will place you on our list to receive periodic e-mail regarding updates about new products, new services and special offers. If you do not wish to receive e-mail updates, you can follow the unsubscribe instructions provided to you as part of the e-mail.